What is an EORI Number?

An EORI number is an Economic Operator Registration and Identification number. This is only required for our Northern Ireland customers (from 1 January 2021) that are purchasing commercial goods from us (shipping from the UK to NI) to the value of more than £140. The number is used by customs authorities when exchanging information between themselves and government departments and agencies. If you are purchasing products from us for commercial use you will be required to supply your EORI no. in advance of any goods being shipped. There is an “EORI no.” field on our checkout page for you to complete. If you don’t as yet have your EORI number you can apply for this using the <a href="https://www.gov.uk/guidance/trader-support-service%20">Trader Support Service (TSS).</a> Please note: If you’re purchasing products for your own private use, or in some service sectors you won’t need an EORI number. Please check the TSS website for further details and the latest information.

Is there a minimum spend amount to qualify for free delivery?

If you spend £75.00 (excl. VAT) your order will be delivered free of charge. For more information plaese see our Delivery and Returns policy <a href="https://www.broschdirect.com/delivery-and-returns">Here</a>.

Evans Mystrol (CD3006) does not comply with Food safe chemical standards.

Is this wheelchair crash tested?

These wheelchairs have been crash tested, please contact our Customer Support if you would like further information.

Why has my credit account payment option disappeared at checkout?

Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account. Please contact our Finance team who will be able to assist you.